*Please be advised that we are updating our Curbside and Covid-19 protocols effective as of Monday October 26th, 2020.*
Aurora Animal Hospital is here for you and your pets during this uncertain time. The health of our patients, clients, and staff remain our top priorities. We wish to be conscientious members of the Fairbanks community, and believe that continuing curbside services and keeping our lobby closed is the best way for our clinic to do so. Thank you for being understanding and respectful of this decision.
DUE TO THE WINTER WEATHER WE HAVE ADJUSTED OUR CURRENT CURBSIDE PROTOCOLS. ONLY CLIENTS WITH AN APPOINTMENT MAY BE ALLOWED TO ENTER THE CLINIC AT THIS TIME AS OUR LOBBY IS STILL OFFICIALLY CLOSED. DUE TO THE LIMITED SPACE IN OUR LOBBY AND SMALL EXAM ROOM SIZE, WE ARE STILL MOSTLY USING OUR SAME CURBSIDE PROTOCOLS, BUT WILL BE ASKING YOU, THE OWNERS, TO BRING YOUR PET IN AND OUT OF THE BUILDING.
The following are the updated protocols for drop offs and appointments.
- It is REQUIRED that face masks be worn at ALL times while in the clinic.
- Try to practice social distancing of 6ft as much as possible.
- We also ask that you sanitize your hands upon entering the building unless you are wearing gloves, winter or otherwise.
- MOST IMPORTANTLY — stay at home if you are feeling sick.
You may have noticed that previously we have communicated with you using two different numbers; in an effort to make things easier for our clients, we have consolidated those numbers into one: 914-350-2504. Please note this is a TEXT ONLY number.
We are still operating curbside; when you arrive, please text 914-350-2504 and let us know your name, your pet’s name, and what spot you’re parked in. If you have not received a reply within 5 minutes, please call our main number at 907-452-6055 to speak with a receptionist.
*Please note: due to the high call volume we are experiencing some delays in response time.*
Once you have been checked in, the doctor or assistant will still call to get a history. After the call will have you come inside to deliver your pet to the assistant (only one person per pet at a time). Please come in through the front doors and move off to the right side of the lobby to await the assistant. The assistant will then come up to obtain your pet and escort them to the doctor. After that, please return to your vehicle through the main exit door and wait for the doctor to call after their exam. Please be aware this will slow the process for morning drop offs, so we do ask that you please plan accordingly.
After your appointment is completed or when you arrive to pick up your pet, a receptionist will take payment, check you out over the phone, and let you know you may re-enter the building. Once you re-enter, an assistant will meet you on
the left side of the lobby with your pet. The assistant or a receptionist will then direct you to the appropriate exit door.
PICKING UP FOOD/MEDICATIONS
As previously mentioned, we are still operating curbside and will continue to do so for food or medication pick-ups. If you arrive at the clinic to pick up food or medications, please text 914-350-2504. Once you have made contact, a receptionist will call and obtain payment over the phone. After that, a receptionist will bring your purchase out to your vehicle. We do ask if you are not here for an appointment and only to pick up food or medications that you kindly wait in your vehicle and do not enter the clinic.
We are taking a variety of precautions to keep both our team and our clients safe. These precautions include telemedicine and teleworking where applicable, the use of cloth masks, washing hands regularly before and after handling every pet, cleaning and disinfecting the entire hospital with increased frequency, and limiting access to visitors.
Our hours are 8:00am to 6:00pm, Monday through Friday. We are now closed on Saturdays.
If you have specific questions not addressed here or on our website, please feel free to reach out to us.
We thank you and appreciate your understanding!
Your Aurora Animal Hospital Team