Client Services Representative

Please note that applicants that fail to provide the following will automatically be rejected.
1. Cover Letter
2. Resume
3. (3) Professional References

Aurora Animal Clinic is hiring a full-time Client Services Representative to join our growing practice. We are a six-doctor practice that provides care primarily to cats and dogs. We have a wide range of services available that include; orthopedics, rehabilitation, oncology, diagnostic ultrasound, general surgery, in house diagnostic labs, radiology, dentistry and wellness visits.

We are open to training the right individuals that do not have previous experience. Must have the ability to multitask and work in a fast-paced environment with efficiency. Must have an understanding you’ll be working in an environment with frequent interruptions, including barking dogs and meowing cats, possible exposure to blood, urine and feces.

Job Type: Full-time
Shift: Monday to Friday, 9:15am-6:15pm with an hour lunch. No weekend hours.
Salary: $15.00 per hour

Benefits after 90 days
· Medical Insurance (full-time employees)
· Employee Discount
· Paid Time Off (full-time employees)
· Retirement Program (at least 2 years of employment)
· Uniform Allowance (at least 1 year of employment)

The purpose of this position is to serve as a Client Services Representative at Aurora Animal Clinic, to perform record keeping duties, to perform clerical duties related to patient care and treatment, and to provide miscellaneous support to the veterinary practice manager, office manager, and health care team. These service functions include, but are not limited to reception, maintenance of veterinary medical records, account handling, cash processing, data entry, word processing and mail service. This position requires a practical knowledge of hospital organization and services, the basic rules and regulations governing clients and animal patient treatment, data transcribing, word processing, and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital.

Responsibilities and Duties
· Possession of strong organizational skills.
· Ability to multitask in a high-stress level environment within a busy clinic.
· Ability to operate a multi-line phone.
· Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.
· Knowledge of hospital procedures and operation instructions for making appointments, assembling patient medical records, relaying information regarding a patient’s condition, and compiling/submitting data on patients treated.
· Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine.
· Ability to work independently on assigned tasks as well as to accept direction on given assignments.
· Knowledge of computers and relevant software applications including MS Office (Word), and Open Office (Apache).
· Frequently position self and move about the reception area to file, use office machinery such as fax machines and computers, and assist clients with merchandise.
· Occasionally transport inventory to stock shelves.
· Occasionally handle 30-50 pounds.
· Occasionally transport patients to weigh on scales.
· Frequently required to communicate with clients, team members and associates. Must be able to exchange accurate information.
· Frequently standing/moving for long periods of time.

COVID-19 considerations:
We are providing curbside services but are allowing clients inside. Face masks are required for all clients and staff.

Please email your resume / cover letter to eporter@auroraanimal.com.